Naugi Wedding Tiaras, Bridal Combs, Veils, Hairpins and Jewelry for your wedding.

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Customer Service : Policies



Privacy Policy

When it comes to making your shopping experience one you can feel good about we are ever vigilant. The following series of statements are a review of the privacy policies practiced at Naugi.com. Our respect for the concerns you have about privacy is a priority in our quest to produce a safe shopping atmosphere. These policies are intended to protect your privacy and insure that personal information is handled, transferred, and reviewed in a safe and responsible manner. It is our hope that you take a few moments to review our policies. Should you have any further concerns please contact us at customersupport@naugi.com. We welcome your questions and concerns, and hope you have a truly wonderful experience visiting our site.

Does Naugi share my personal information?

The information you provide us during your visit to our site including your email address, home address and telephone number, credit card information, as well as any other personal information shall remain confidential. It will be used strictly to process your order. Only a credit card processing company used to bill users for goods and services will have any personal information. This company will not retain, share, store or use personally identifiable information for any secondary purposes.

Our use of cookies

If you have concerns about cookies and we would like to put your worries to rest. Cookies are stored by your web browser so we can recognize you while you are visiting the site. Cookies enable you to place items in the shopping cart and continue shopping while the first items you put in stay registered in the shopping bag. They do not alter your hard drive in any way and can not access any personal information from your computer. We use cookies to save non-personal information, like your shopping bag information. This information can only be accessed by the website that has given you the cookie, so no other sites can read a cookie that has been given to you by Naugi.com.


Security Policy

Ensuring that your online shopping experience is safe and secure, we utilize the stringent standards set by the industry for data encryption. Throughout our web site, wherever you have been asked to submit information, including your name, address, and credit card information, security measures are implemented. Your sensitive information is encrypted using up to 256bit High Grade SSL (Secure Sockets Layer Technology) provided by Verisign to making your information unable to be decoded by anyone other than us. This automatically happens when you submit the order, which can only be successfully sent after encryption takes place, making the transfer of information safe and secure. Of coarse, you are always welcome to complete your order by phone rather than online by entering only the last 5 digits of your card number in the Payment section of our checkout process. Once you have selected this option, your order will be sent to us, but not processed until you call us with you credit card information. We are here to serve you Monday through Friday 10am - 5pm EST , and can be reached at 1-888-79-NAUGI should you have any questions.

How to tell if your browser is secure

To check that your browser is in secure mode, check that a padlock icon is displayed in the lower left corner of your browser (for Mozilla Firefox), or next to the URL bar in Internet Explorer. If the padlock is in the locked position then your connection is secure. You can also check by looking at the URL bar on top of your browser. If the URL starts with https:// then a secure connection has been established rather that http which indicates a connection is not secure.


Ordering Policy

We reserve the right to limit the total number of headpieces ordered per customer. As each headpiece is hand-made to order, it is not always feasible to fulfill orders of 4 to 5 headpieces for a customer to choose from. We'll be glad to work with you to help find the perfect fit for your wedding. In most cases we'll ship 2 headpieces (possibly more depending on the circumstances) for you to choose from. We can also send additional pictures of any headpiece ( example: side view, in the hair, etc) to help you visualize if the headpiece will work for you.

We understand that each situation is different so please give us a call at 1-888-796-2844 if you have questions or concerns about placing an order for multiple headpieces.



Shop for your wedding at the Naugi Online Store or call 1-888-79-NAUGI for help placing your order.

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